Privacy Policy

Healthinn, commercial name of INNOVAHEALTH S.L., with Tax Identification Code no. B90286170, and address in Seville, Spain,6 José Galán Merino Street, Module 7 (hereinafter “Healthinn” or “we”) exposes:

1. Our approach to privacy.

1.1 This Privacy Policy sets out how we collect, store, process, transfer, share and use data that identifies you or is associated with you (“personal information”) and information regarding our use of cookies and similar technologies.

1.2 We operate the website www.rehand.net and www.rehbody.net (“Website”), where you can view and order products and services, read updates and information about our products and services, and seek instructions and guidance on how to use our products and services. We also operate specific applications, web-based tools and a specific reporting system, which are available for use on your mobile device and/or the web (collectively the “Platform”).

1.3 This Privacy Policy applies to both the Web and the Platform. ReHand App, RehBody App and Dashboard have a specific Privacy Policy, which are complementary. In the event of any discrepancy between this privacy policy and the specific ones mentioned above,  or for what is not present in this Privacy Policy, the specific Privacy Policy of each of the solutions, which can be found in such tools, as well as in the hyperlinks above, will apply to each of them. 

1.4 Please ensure that you have read this Privacy Policy and understand how we collect, store, use and disclose your personal information before accessing or using the Web or the Platform.

2. Previous information: The types of accounts we offer.

We designate several types of Accounts (each, an “Account”) that provide different functionality to different users of the Platform;

a. A “DEMO Account”, which is only available in the ReHand App,. allows you limited access to view and test certain content of the Platform, limited both in amount and time.

b. A “User Account” allows a patient to access, through ReHand App or RehBody App, the exercise program and questionnaires set up by their therapist.  The User Account is unique, personal and non-transferable. The User Account is always linked to a specific Associated Therapist Account (“Associated Therapist Account” or “Your Therapist”). Healthinn is not responsible for the misuse or negligence of the User Account, nor for the use of such account by any third party other than the specific patient for whom a user and password has been created by the healthcare professional.

c. A “Therapist Account” allows a Therapist to use Dashboard  to configure and monitor their patients’ exercise programs. It allows you to set up and monitor exercise programs to unlimited “User Accounts”, provided that each user account created corresponds to a single patient, and that those patients are under the supervision of the Therapist who holds the Therapist Account. A Therapist Account is unique, personal and non-transferable. The Therapist Account may be linked to a particular associated hospital account (“Associated Hospital Account” or “Your Hospital”), if that account has given you access by virtue of being your employer. Healthinn is not responsible for the misuse or negligence of the Therapist Account, or for the use of the Therapist Account by anyone other than the particular therapist to whom it is provided.

d. A “Hospital Account” allows you to create unlimited Therapist Accounts on the Platform, provided that the Therapist holding the Therapist Account is an employee of the Hospital with the ability to treat patients, and that such Therapist Accounts correspond to one per Therapist. 

3. Who is responsible for the use of your personal information?

We differentiate between 2 contexts:

A. Web context, contact and correspondence:

Healthinn is the data controller of the personal information we hold about you in connection with your use of the Website, your information provided through the Website, and the information you provide to us when you contact us by any means. This means that we determine and are responsible for how your personal information is used.

B. Platform Context:

Healthinn, depending on the type of Account, will be the data controller or processor of the personal information we hold about you in connection with your use of the Platform and your information provided through the Platform:

a) In the case of the DEMO Account, Healthinn is the data controller. 

b) In the case of a User Account with an Associated Therapist Account, not having the latter an Associated Hospital Account, Healthinn is the data processor, while its Therapist is the data controller. Healthinn incorporates as part of the Terms of Use a data protection agreement that binds us to the Therapist, who is the data controller.  

c) In the case of a User Account with an Associated Therapist Account, with the latter having an Associated Hospital Account, Healthinn is the Data Processor, while Your Hospital is the data controller . The Therapist may also be the data controller if a prior agreement to that effect has been made between the Therapist and Your Hospital. 

Healthinn incorporates as part of the Terms of Use a data protection agreement that binds to him.d) In the case of a Therapist Account without an Associated Hospital Account, Healthinn is the data processor, while the holder of the Therapist Account, either a natural or legal person, is the data controller. Healthinn incorporates as part of the Terms of Use a data protection agreement that binds to the  Therapist, who is the  data controller.e) In the case of a Therapist Account with an Associated Hospital Account, Healthinn is the data processor, while its Hospital is the data controller. The Therapist may also be the data controller if a prior agreement to that effect has been made between the Therapist and its Hospital. Healthinn incorporates as part of the Terms of Use a data protection agreement that binds to the Processor

f) In the case of a Hospital Account, Healthinn is the data processor, while the holder of the Hospital Account, whether a natural or legal person, is the data controller.Healthinn incorporates as part of the Terms of Use a data protection agreement that binds to the Hospital Account holder.

4. Personal information we collect and process when you use the Web, contact us or purchase our services.

4.1 We collect personal information that you voluntarily submit directly to us when you use the website, contact us or purchase our services. This may include information you provide to us when you request further information or order a monthly subscription, communicate with us by telephone, email or otherwise in connection with the Platform, send comments or subscribe to our mailing lists, newsletters or other forms of marketing communications.

4.2 We will tell you where we require you to provide certain personal information so that we can process your request, respond to your inquiry or otherwise provide you with the functionality of the Platform. If you choose not to provide such personal information, we may not be able to process your request, provide support or respond to your other requests.

4.3 When you use the Web, the categories of information we collect may include

a) the type of service or care you are requesting;

b) your contact information, such as your name, e-mail address and telephone number;

c) your profession, and the name and address of your place of work;

d) your payment information, such as your payment method and billing address;

e) your preferences as to how we communicate with you;

f) the content of any inquiry or request you send to us;

We use this information to process any requests you make through our website, to respond to your questions and requests, to contact you and to help us develop new products and services.

We may also collect technical data, such as the Internet Protocol (IP) address, browser type and version, time zone settings and location, browser plug-in types and versions, operating system, device type and version, and other technologies of the devices you use to access the Platform.

4.4 Appendix A sets out more details about the categories of personal information we collect about you and how we use that information when you use the Website, contact us, or purchase our services, as well as the legal basis on which we process personal information and the recipients of that personal information.

5. The personal information we collect from you when you use our products and applications (the Platform) and how we use it.

5.1 We also collect personal information that you as patient or your Therapist, Physician, Researcher and/or healthcare professional (individually or as a collective, referred to as the “Therapist”), or you as a Therapist or the entity of which you are a part, voluntarily submit directly to us when you use our Platform. This may include information that you as the patient or your Therapist, or you as the Therapist or the entity of which you are a part, provide to us when you create or set up an account or use one of our products or applications, as well as settings that are automatically generated through your use.

5.2 We will tell you where you are required to provide certain personal information so that we can offer you certain features and functionality of the applications. If you choose not to provide such information, we may not be able to provide you with those parts or functionalities of the Platform.

5.3 When you use the Platform, the categories of information that we collect may include:

a) Name, surname and/or e-mail address.

b) Medical history number.

c) Pathology;

d) Results in the clinical questionnaires;

e) Professional and/or associated healthcare entity;

f) Information on how the Platform is used; and

g) Data on performance and adherence on the Platform, such as days run, exercises performed and/or scores obtained.

Finally, also when it is essential, we will consult the account associated with your device, but at no time will this information be stored.

We use this information to provide you with the functionalities of our products and applications that make up the Platform, and to provide customer support.


5.4 Appendices B and C sets out in more detail the categories of personal information we collect about you and how we use that information when you use the Platform, as well as the legal basis on which we process personal information and the recipients of that personal information.

6. The information we automatically collect about your use of the website.

6.1 We also automatically collect personal information indirectly about how you access and use the website, as well as information about the browser you use to access the website. For example, we may collect:

a) the pages that you see on the Web;

b) information about your device (such as your IP address, device identifier, device type, model and manufacturer); and

c) information about your usage patterns (such as how often you use the site and your language settings).

We use this information to provide you with the features and functionality of the site, to monitor and improve the site, and to develop new products and services.

6.2 Appendix D sets out more information about the categories of personal information we collect about you automatically and how we use that information.

7. How long will we keep your personal information?

7.1 Generally, we will store the personal information we collect about you for no longer than is necessary for the purposes set out in Appendices, in accordance with our legal obligations and legitimate business interests.

7.2 However, we may need to keep your personal information longer if we are required to do so by law.

7.3. After the retention period, all personal data will be deleted or made anonymous.

7.4 In accordance with our legal obligations and legitimate business interests, we may anonymize and aggregate any personal information we collect (so that it does not directly identify you). We may use the anonymous information for purposes including testing our IT systems, research, data analysis, improving the Platform and our applications and developing new products and features.

8. Recipients of personal information.

8.1 We may share your Personal Information with other companies or individuals when:

a) Service Providers and Consultants: we may need to share your personal information with third parties and other service providers who perform services for us or on our behalf, which may include providing professional services, such as legal and accounting services, mail, email or chat services, fraud prevention, web hosting or providing analytical services. 

The following entities are recipients of the data collected for the sole purpose of providing you with the correct service for the purposes described. They have been appointed as sub-processors by Healthinn in accordance with Article 28 of the EU General Data Protection Regulation 2016/679 (hereinafter referred to as the “GDPR”):

i) Microsoft Azure: For, among others, the provision of infrastructure and platform services, computing capacity, storage and database services, security services and technical maintenance services, which we use for the operation of our solutions and, thus, the provision of the service.

ii) Google Inc. (Gmail): For, among others, the sending of follow-up reports to the Associated Therapist Account and the management and resolution of technical issues and communications via email.

iii) HubSpot: for, among others, sending marketing information, customer management, and providing relevant information about the Platform such as clinical trial results, use cases and updates, and for the management and resolution of reported technical issues.

b) Social media: we can use analytical functions of the tools called “lookalike analytics”, such as Facebook “lookalike analytics”, to identify new potential customers who could share some features with you. Whether you interact with us through social media, access our website or download our applications in response to an advertisement on a social media platform, we may therefore share your personal information with social media platforms to enable them to identify users similar to you, such as users who have liked the same pages or content as you.

c) Law enforcement, regulators, administration and other parties for legal reasons: we may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to

i) comply with the law and with reasonable requests from law enforcement agencies;

ii) detect and investigate illegal activities and violations of agreements, including our Terms of Use; and/or

iii) exercise or protect the rights, property or personal safety of Healthinn, its users or others.

8.2 In addition to the above, we may also share statistics and knowledge developed by us from your personal information. These statistics and knowledge are derived from anonymous, aggregated information, so that you cannot be identified (directly or indirectly).

9. Marketing and Advertising.

9.1 From time to time we may contact you with information about our products and services, including sending marketing messages and requesting your feedback on our products and services.

9.2 Most of the marketing messages we send will be by email. For some marketing messages, we may use the personal information we collect about you to help us determine the most relevant marketing information to share with you.

9.3 Except where we can rely on another lawful basis for processing,,we will only send you marketing messages if you have given us your consent to do so. You can update your preferences about the emails you receive from us at a later date, including withdrawal of your consent, by clicking on the link at the bottom of our marketing emails.

10. Storage and transfer of your personal information.

10.1 Security. We implement appropriate technical and organizational measures to protect your personal information from accidental or unlawful destruction, loss, change or damage. Among other security measures employed, we use pseudoonymization, HTTPS communications and encryption, among others. We will never contact you by phone to request your password, credit or debit card information or national identification numbers.

10.2 International Transfers of Your Personal Information. The personal information we collect may be transferred to and stored in countries outside the jurisdiction in which you are located and where we and/or our third party service providers operate. If you are in the European Economic Area (“EEA”), your Personal Information may be processed outside the EEA including in the United States.

10.3 In the case of such a transfer, we ensure that:

a) the personal information is transferred to countries that are recognized as offering an equivalent level of protection; or

b) the personal information is transferred to entities certified under the EU and US Privacy Shield; or

c) the transfer is made in accordance with appropriate safeguards, such as standard data protection clauses adopted by the European Commission.

IIf you would like more information about the security measures used, please contact us using the details provided at the end of this Privacy Policy.

11. Your rights with respect to your personal information.

11.1 Healthinn, in its commitment to the provisions of the GDPR , warns you of the possibility of exercising your rights to access, rectify, cancel, oppose, limit and/or transfer personal data that the law recognizes to those affected by data processing.  

In the event that Healthinn acts as a processor, you should contact your associated Therapist or Hospital Account Holder to exercise your GDPR rights.

Thus, in the case that Healthinn is responsible for the processing of your data and you want to access, rectify, cancel, oppose, limit or make portability of the treatment of your Information, you must send us a requestto [email protected], receiving a response on it within 30 days:

– Name and surname, e-mail. 

– Right you wish to request and content of your request. 

– Data on which you wish to exercise your previous right. 

– In case there is reasonable doubt about your identity, you may be asked for an identification document sufficient to be identified by the owner of the data, either through a digital certificate or accompanying the request with a photocopy of your ID card.

11.2 When, given the complexity of the complaint or the number of requests received, the above-mentioned deadline cannot be met, we will inform you of the extended deadline by which we will respond to your request. Such extension may not exceed two months from the date we notify you that an extension is necessary. 

11.3 If we do not comply with your request, we will inform you within one month of the reasons on which we have based our decision and of your right to refer a complaint to your national data protection authority.

11.4 If an interested party considers that the processing of personal data concerning him/her, carried out through the Platform and/or the website, infringes the GDPR, he/she has the right to file a complaint with the relevant data protection authority, in accordance with Article 77 of the GDPR.

12. Cookies and similar technologies used on our website.

For more information about our use of cookies, please refer to our Cookie Policy.

13. Links to third party platforms.

13.1 The Website may, from time to time, contain links to and from third party websites, including those of our partner networks, hospitals and clinics with which we have worked, scientific journals, advertisers, news publications and parcel delivery companies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility for their policies. Please check the individual policies before submitting any information to those websites.

14. Our policy towards children under 18.

14.1 You may not use ReHand app unless you are 18 years of age or older. If you are the parent or guardian of a minor under the age of 18 (hereinafter referred to as the “minor”), you may use the ReHand app and allow the minor to use the ReHand app under your direct supervision. You shall be solely responsible for all access and use by the minor in your care.

15. Changes to this policy.

Due to the dynamic development of the Internet, new technologies and opportunities are constantly evolving. In order for you to take advantage of these opportunities and technologies as well, we reserve the right to modify this Privacy Policy for the future when new or additional services or service features are introduced or existing services are changed or expanded.

A change in the privacy policy, which refers to the use of data already collected, only takes place if it is reasonable. If and to the extent that changes in the privacy policy relate to the use of data already collected, we will notify you promptly by email, through the Platform, or otherwise. 

16. Notice to you.

If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to contact you. We will normally do this through email or by placing a notice on the Web or Platform. The fact that we may send you notices will not prevent you from opting out of certain types of contact as described in this Privacy Policy. If no objection is made within 15 days, the modified privacy policy will be deemed to have been accepted by you.

17. Applicable Law and Jurisdiction.

These Terms of Use shall be governed by and construed in accordance with the laws of Spain.

18. Questions and Additional Information.

18.1 If you have any questions or concerns, please contact us at [email protected].

18.2 If we are unable to deal with any issue you raise with us, you also have the right to file a complaint with your national data protection authority. Further information on how to contact your local data protection authority can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

18.3 We have appointed Pridatect, S.L. with NIF B67077727 and address at Carrer de Tarragona 161, 3ª planta, 08014, Barcelona as Data Protection Delegate. Contact email: [email protected]


Appendices

Appendix A – Personal information we collect and process when you use the Website, contact us or purchase our services

Appendix B – Personal information we collect when you use our Platform, specifically ReHand app

Appendix C – Personal information we collect when you use our Platform, specifically RehBody app

Appendix D – Personal information we collect when you use our Platform, specifically ReHand Generator, ReHand Reports and “ReHand Dashboard”.

Appendix E – The information we automatically collect about web usage


Appendix A – Personal information we collect and process when you use the Website, contact us or purchase our services

1. Contact information

Type of service or care; Contact information such as your name, phone number, email address, and shipping address; your profession, and the name and address of your workplace; technical data such as operating system, version, and type of device

How we may use this information

We may use this information to process and provide the products and services you have requested. The processing is necessary for the fulfillment of a contract with you and to take action prior to entering into a contract with you.

We may use this information to set up, activate and authenticate your account. Processing is necessary for the fulfillment of a contract with you and to take action prior to entering into a contract with you.

We may use this information to process any inquiries you make regarding our Platform, our applications or your requests for products and services. The processing is necessary for our legitimate interests, i.e. the administration of the Platform and our applications, and to communicate with you effectively to respond to your queries, support requests or complaints.

We may use this information to communicate with you, including sending service-related communications, such as updates on your Account activation. Processing is necessary for the fulfillment of a contract with you.

We may use this information to send you surveys or requests for information about your experience on the Platform. We will only use your personal information in this way to the extent that you have given us your consent to do so.

We may use this information to send you unsolicited marketing communications in accordance with your preferences. We will only use your personal information in this way to the extent that you have given us your consent to do so.

Recipients of this information

We may share this information with:

– our order fulfillment and billing partners, and their affiliates to fulfill your order;

– our email and email marketing service provider, for the purpose of sending you marketing and service-related communications;

– our customer support and management platform provider, to process any support requests or inquiries you send to us;

– our payment service provider, to process your payments;

– our survey and feedback service provider, for the purpose of sending you surveys and obtaining your feedback on our products and services.

2. Information about the transaction

Transaction information, such as the products you are ordering, as well as the date and time of the transaction.

How we may use this information

We may use this information to process and provide the products and services you have requested. The processing is necessary for the fulfillment of a contract with you and to take action prior to entering into a contract with you.

We may use this information to process any warranty claims you submit to us, including exercising your rights under applicable law. Processing is necessary for the fulfillment of a contract with you.

We may use this information to respond to any support requests regarding the products you have ordered, including inquiries about the process of activating your Account. Processing is necessary for our legitimate interests, i.e. to provide customer support.

We may use this information to determine the products and services that may be of interest to you. Processing is necessary for our legitimate interests, i.e. to inform our marketing department.

We may use this information to identify fraudulent transactions. Processing is necessary for our legitimate interests, i.e., fraud detection and prevention.

Recipients of this information

We may share this information with:

– our order fulfillment and billing partners, and their affiliates to fulfill your order;

– our email and email marketing service provider, for the purpose of sending you marketing and service-related communications;

– our customer support and management platform provider, to process any support requests or inquiries you send to us;

– our payment service provider, to process your payments;

– our survey and feedback service provider, for the purpose of sending you surveys and obtaining your feedback on our products and services.

3. Payment Information

Payment information, such as your credit or debit card, billing address, and other information such as the date and time of the transaction

How we may use this information

We may use this information to process payments you make. The processing is necessary for the fulfillment of a contract.

The processing is necessary for our legitimate interests, namely the detection and prevention of fraud.

Recipients of this information

We may share this information with:

– our payment service provider, to process your payments.

4. Correspondence, comments and opinions

Correspondence, comments and opinions. When you contact us directly, for example, by email, phone, through our social media channels or when you fill out an online form, we will record your comments and feedback.

How we may use this information

We may use this information to respond to your questions, problems and concerns. Processing is necessary for our legitimate interests, i.e., to communicate with users and respond to their questions, complaints and concerns.

We may use this information to develop new products and features available on our Platform or otherwise improve it. Processing is necessary for our legitimate interests, i.e., the development and improvement of our Platform.

We may use this information to determine the products and services that may be of interest to you. Processing is necessary for our legitimate interests, i.e., marketing.

We may use this information to send you requested marketing communications and other information in response to your inquiries. The processing is necessary for the fulfillment of a contract and to take action prior to the conclusion of a contract.

We may use this information to send you unsolicited marketing communications in accordance with your marketing preferences. We will process your personal information for this purpose to the extent that you have given us your consent to do so.

Recipients of this information

We may share this information with:

– our email and email marketing service provider, for the purpose of sending you marketing and service-related communications;

– our customer support and management platform provider, to process any support requests or inquiries you send to us.

5. Information received from third parties, such as social networks

Information received from third parties, such as social networks If you interact with us through a social network, we may receive information from the social network such as your name, profile information and any other information that allows the social network to share with third parties. The information we receive depends on your privacy settings with the social network.

How we may use this information

We may use this information to communicate with you and to address your questions, problems and concerns. Processing is necessary for our legitimate interests, that is, to communicate with users and respond to their questions, complaints and concerns.

We may use this information to inform our marketing department, for example, through “Facebook Lookalike Audiences”. The processing is necessary for our legitimate interests, i.e. for marketing.

Recipients of this information

We may share this information with:

– our email and email marketing service provider, for the purpose of sending you marketing and service-related communications;

– our customer support and management platform provider, to process any support requests or inquiries you send to us.

6. Your preferences and subscriptions

Your preferences and subscriptions, for example, whether you have subscribed to a newsletter and your stated preferences for notifications and marketing communications.

How we may use this information

We use this information to provide notifications, send news, alerts and marketing communications where you have asked us to do so, or where you have given your consent. The processing is necessary for our legitimate interest, i.e. to ensure that the user receives the correct communication.

We use this information to ensure that we comply with our legal obligation to send only those marketing communications that you have requested or consented to. The processing is necessary for the fulfillment of a legal obligation to which we are subject.

Recipients of this information

We may share this information with:

– our email and email marketing service provider, for the purpose of sending you marketing and service-related communications;

– our customer support and management platform provider, for the purpose of processing any support requests or inquiries you send to us.

7. All personal information

All the personal information set out above.

How we may use this information

We may use all personal information we collect to operate, maintain and provide you with the features and functionality of the Platform, to communicate with you, to monitor and improve the Platform and our business, and to help us develop new products and services. The processing is necessary for our legitimate interests, i.e. to administer and improve the Platform.

Appendix B – Personal information we collect when you use our Platform, specifically ReHand app

1. Profile Information

Profile information, such as your email address and name; professional and/or associated healthcare entity; medical record number; your ability to access or not access a Tablet device.

How we may use this information

We may use this information to set up your account on the Platform by building a patient registration system. The processing is necessary for the fulfillment of a contract with you and/or your Associated Therapist Account Holder or Associated Hospital Account.

We may use this information to send your information to your Associated Healthcare Professional for monitoring purposes. The processing is necessary to fulfill an agreement with you and/or your Associated Therapist Account Holder or Associated Hospital Account.

We may use this information for Patient Identification to retrieve KPIs from healthcare entities. The processing is necessary to fulfill an agreement with you and/or your Associated Therapist Account Holder or Associated Hospital Account.

We may use this information to respond to your support request in connection with your use of the Platform. The processing is necessary for the fulfillment of a contract with you and/or your Associated Therapist Account Holder or Associated Hospital Account.

Recipients of this information

We may share this information with:

– our email service provider, for the purpose of sending you service-related communications;

– our cloud computing and storage service provider.our customer support and management platform provider, to process any support requests or queries you send us.

2. Health Data

Pathology of the patient and hand affected; observations of your associated health professional regarding your pathology; patient results from clinical questionnaires sent; data on patient performance and adherence to the ReHand program, such as days run, exercises performed and/or scores obtained.

How we may use this information

We may use this information to provide patients with a personalized program based on their pathology needs and recovery status. The processing is necessary to fulfill a contract with you and/or your Associated Therapist Account Holder or Associated Hospital Account.

We may use this information to send your information to your Associated Healthcare Professional for monitoring purposes. The processing is necessary to fulfill an agreement with you and/or your Associated Therapist Account Holder or Associated Hospital Account.

We may use this information to respond to support requests you make in connection with your use of the Platform. The processing is necessary for the fulfillment of a contract with you and/or your Associated Therapist Account Holder or Associated Hospital Account.

Recipients of this information

We may share this information with:

– our email service provider, for the purpose of sending you service-related communications;

– our cloud computing and storage service provider.

– our customer support and management platform provider, exclusively to process any support request or enquiry you send us.

Appendix C – Personal information we collect when you use our Platform, specifically ReHand Generator and ReHand Reports

1. Profile Information

Profile information, such as your email address and name.

How we may use this information

We may use this information to set up your account on the Platform, building a patient registration system. The processing is necessary for the performance of a contract with the prescribing health care professional or health care entity.

We may use this information to send your patient information for monitoring purposes. The processing is necessary to fulfill a contract with the prescribing health care professional or health care entity.

We may use this information to extract KPIs for the healthcare entity to which you belong. The processing is necessary for the performance of a contract with you or with the prescribing health care professional or health care entity.

We may use this information to fulfill a support request you make in connection with your use of the Platform. The processing is necessary for the performance of a contract with your prescribing healthcare professional or healthcare entity.

We may use this information to send you information about our products and/or related scientific evidence, provided that you have provided your consent.

Recipients of this information

We may share this information with:

– our email service provider, for the purpose of sending you service-related communications;

– our cloud computing and storage service provider.

– our customer support and management platform provider, to process any support requests or queries you send us, and to send you information about our products and/or related scientific evidence.

2. Healthcare information

Patient information, such as pathology, clinical questionnaires or prescribed exercises.

We may use this information to set up your account on the Platform, building a patient record system. The processing is necessary for the performance of a contract with you or with the holder of your Associated Hospital Account .

We may use this information to send your patient information to you for monitoring purposes. The processing is necessary for the performance of a contract with you or the holder of your Associated Hospital Account .

We may use this information to extract KPIs for you or for the healthcare entity to which you belong. The processing is necessary for the performance of a contract with you or with the holder of your Associated Hospital Account .

Recipients of this information

We may share this information with:

– our customer care and management platform provider, to process any support request or inquiry you send us;

– our email and email marketing service provider, to send you marketing and service-related communications.

– our customer support and management platform provider, solely for the purpose of processing any support requests or queries you submit to us.

Appendix D – Information we automatically collect about website usage

1. Profile Information

Profile information, such as your email address and name.

How we may use this information

We may use this information to set up your account on the Platform, building a patient registration system. The processing is necessary for the performance of a contract with you or with the holder of your Associated Hospital Account .

We may use this information to send your patient information for monitoring purposes. The processing is necessary to fulfill a contract with you or the holder of your Associated Hospital Account .

We may use this information to extract KPIs for the healthcare entity to which you belong. The processing is necessary for the performance of a contract with you or with the holder of your Associated Hospital Account.

Recipients of this information

We may share this information with:

– our email service provider, for the purpose of sending you service-related communications;

– our cloud computing and storage service provider.

– our customer support and management platform provider, to process any support requests or queries you send us, and to send you information about our products and/or related scientific evidence.

2. Usage information

Usage information, such as how long you use our products, your results when you use our products, any problems experienced when you use our products and any other information generated by the products about how you use our products.

How we may use this information

We may use this information to provide you with monitoring of product usage statistics. The processing is necessary to fulfill a contract with you or your Associated Hospital Account holder.

We may use this information to provide communications with scientific material of interest. The processing is necessary to fulfill a contract with you or your Associated Hospital Account holder.

We may share this information with:

– our customer support and management platform provider, to process any support request or inquiry you send us;

– our email and email marketing service provider, to send you marketing and service-related communications.

– our customer support and management platform provider, to process any support requests or queries you send us, and to send you information about our products and/or related scientific evidence.

3. Healthcare information

Patient information, such as pathology, clinical questionnaires or prescribed exercises.

We may use this information to set up your account on the Platform, building a patient record system. The processing is necessary for the performance of a contract with you or with the holder of your Associated Hospital Account .

We may use this information to send your patient information to you for monitoring purposes. The processing is necessary for the performance of a contract with you or the holder of your Associated Hospital Account .

We may use this information to extract KPIs for you or for the healthcare entity to which you belong. The processing is necessary for the performance of a contract with you or with the holder of your Associated Hospital Account .

Recipients of this information

We may share this information with:

– our email service provider, for the purpose of sending you service-related communications;

– our cloud computing and storage service provider.

– our customer support and management platform provider, solely for the purpose of processing any support requests or queries you submit to us.

Appendix E – Information we automatically collect about website usage

1. Approximate location information.

Approximate location information. Other than the information you choose to provide us, we do not collect information about your exact location. However, the IP address of your device may help us determine an approximate location.

How we may use this information

We may use this information to customize the way the Website is displayed (such as the language in which it is provided to you). The processing is necessary for our legitimate interest, namely to tailor the site to make it more relevant to our users.

We may use the information you provide about your location to inform and plan our marketing strategy and to monitor and detect fraud or suspicious activity regarding your account. The processing is necessary for our legitimate interests, i.e., to inform our direct marketing strategy.

2. Information on how you access and use the Website

Information on how you access and use the website. For example, how often you access the web, how long you access the web and how long you use it, the approximate location from which you access the web, whether you access the web or applications from various devices, and other actions you take on the web.

How we may use this information

We may use this information to monitor and improve the site, to resolve problems and to inform the development of new products and services. The processing is necessary for our legitimate interests, i.e. to monitor and resolve problems with the site to improve it.

3. Log files and information about your device

Log files and information about your device. We also collect information about the computer, tablet, smartphone or other electronic device you use to access the website. This information may include details about the type of device, unique device identification numbers, operating systems, browsers and applications you use to access the website and/or applications on your device, your mobile network, your IP address and your device’s phone number (if any).

How we may use this information

We may use this information to monitor and improve the site, to resolve problems and to inform the development of new products and services. The processing is necessary for our legitimate interests, i.e. to monitor and resolve problems with the site to improve it.

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